This page (together with the documents referred to in it) tells you the terms and conditions on which we supply any of our courses (“Course”) listed on our website www.executivemasterclass.co.uk (“Our Site”) to you. Please read these terms and conditions carefully before booking any Courses from Our Site. You should understand that by booking any of our Courses, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to book any Courses from Our Site.
1. Information about Us
1.1 www.masterclass.co.uk is a site operated by Executive Masterclass (“we, “our”, “us”). Our trading address is The Granary, 159 Runnymede Road, Ponteland, Newcastle Upon Tyne, NE20 9HR.
1.2 Executive Masterclass is an Organisation Member of the association for coaching (“OMAC”)
2. Your Status
2.1 By booking a Course through Our Site, you warrant that:
a) You are legally capable of entering into binding contracts; and
b) You are at least 18 years old;
3. How the Contract is formed between You and Us
3.1 After booking a Course on Our site, you will receive a self generated receipt from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Course has been booked (“Booking Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Booking Confirmation.
3.2 The Contract will relate only to the Course that we have confirmed in the Booking Confirmation.
4. Our Status
4.1 We may provide links on Our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products or services you purchase from third party sellers through Our Site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller.
5. Price and Payment
5.1 The price of any Course will be as quoted on our site from time to time, except in cases of obvious error. All prices quoted are exclusive of VAT
5.2 Prices are liable to change, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation.
5.3 When a Course is booked more than 30 days prior to the commencement of the Course date, a reservation payment (as quoted on Our Site as against the Course of your choice) must be made at the time of booking.
5.4 If, in accordance with Clause 5.3 above, a reservation payment has been made, the outstanding Course balance must be paid 30 days prior to the commencement of the Course date. Should you wish to take advantage of any discounted offers available for a particular Course (as may be quoted on Our Site as against the Courses from time to time), the discounted balance must be paid at least 45 days before commencement of the Course.
5.5 If you book a Course less than 30 days prior to the commencement date of the Course, payment must be made in full at the time of booking.
5.6 Payment for all Courses must be by credit, debit card or by cheque. We accept payment with all major credit cards. Payment by credit card will incur a charge of 3.5% of the amount of the Course.
5.7 Special offers to re-emburse delegate fees are subject to minimum delegate numbers
6.1 If you cancel a Course at any time, at our discretion, we will endeavour to arrange to place you on a Course on another date (availability permitting)
6.2 Bookings can only be cancelled in writing, post, email (firstname.lastname@example.org).
6.3 A refund for the cancellation of a Course will be considered at our discretion.
7. Course Transfer
7.1 A confirmed booking may at our discretion be transferred to another one of our Courses, availability permitting. We are not obliged to ensure that suitable alternatives are available.
7.2 Requests to transfer should be made in writing by post or email (email@example.com)
8. Cancellation and Variation of Venue for Courses
8.1 We reserve the right without liability to cancel a Course at any time, in which event we will refund you the price paid for the Course. Such cancellation shall be posted on Our Site or an email will be sent to you notifying you of such cancellation.
8.2 We reserve the right without liability to change the venue of the Course, in this event; such change of venue will be posted on Our Site or an email will be sent to you notifying you of the change of venue.
8.3 We will notify you of Cancellation of any Course booked or change of venue of a Course by posting such information on Our Site and where possible, we may give notice to you by e-mail to the email address you provide to us when booking a Course
9.1 Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the fee paid for the Course to which you booked.
This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) For fraud or fraudulent misrepresentation; or
c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.2 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
a) loss of income or revenue
b) loss of business
c) loss of profits or contracts
d) loss of anticipated savings
e) loss of data or
f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
10. Written Communications
10.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on Our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11.1 All notices given by you to us must be given to Executive Masterclass at 159 Runnymede Road, Ponteland, Newcastle Upon Tyne, NE20 9HR or firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when booking a Course. Notice will be deemed received and properly served immediately when posted on Our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12. Transfer of Rights and Obligations
12.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
12.2 You may not transfer, assign, charge or otherwise dispose of a Contract or any of your rights obligations arising under it, without our prior written consent.
12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13. Events Outside Our Control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a) Strikes, severe illness of the Course presenter, lock-outs or other industrial action.
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
e) Impossibility of the use of public or private telecommunications networks.
f) The acts, decrees, legislation, regulations or restrictions of any government.
13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure
13.4 Event continues, and we will have an extension of time for performance for the duration of that period.
13.5 We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14.1 If these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15. Entire Agreement
15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 We each acknowledge that, in entering into a Contract, neither we nor you have relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
15.3 Neither we nor you shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
16. Our Right to Vary These Terms and Conditions
16.1 We have the right to revise and amend these terms and conditions from time to time
17. Law and Jurisdiction
17.1 Contracts for booking Courses through Our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales
George I have to thank you once again, with your support I have been able to clarify my objectives and have gone ahead and purchased the office block! – all the very best. Duncan
I can’t thank you enough you have helped me get back some much needed perspective….my work and home life are much more balanced … I’m loving life as well as work, many thanks.